Refund Policy
Last updated October 29, 2026
Failed generations
If a video fails to generate or times out, every credit it cost is returned to your balance automatically. You don't need to ask.
Video packs
Video packs can be refunded within 14 days of purchase if you haven't made any videos with them. The free still preview doesn't count as using a pack.
Asking for a refund
Email support@tiptoeinginmyjordans.me from the address on your account with the date of the purchase. If the Service didn't work as described, tell us what happened; we review every request and may refund outside the rules above.
How refunds are paid
- Purchases made by card, Apple Pay or Google Pay are refunded by Waffo Pancake, our merchant of record, to the original payment method.
- PayPal purchases are refunded to your PayPal account.
- Refunds usually arrive within 5–10 business days, depending on your bank.
Credits after a refund
When a purchase is refunded, the credits it granted that you haven't used yet are removed from your balance. Credits you already used are not charged back.
Contact
Tip Toeing in My Jordans. Email: support@tiptoeinginmyjordans.me.